Deliveries & Installations

1. Service area

Marengo Decor Atelier carries out deliveries and installations across Greater São Paulo, including:

• São Paulo city — all districts.
• Greater ABC region (Santo André, São Bernardo do Campo, São Caetano do Sul, Diadema, Mauá, Ribeirão Pires, Rio Grande da Serra).
• Guarulhos, Osasco, Barueri, Santana de Parnaíba and other municipalities in Greater São Paulo.

For projects outside Greater São Paulo — inland São Paulo state, other states or international projects — please contact the atelier. Service in other regions is evaluated on a case-by-case basis and may involve third-party logistics or a remote technical consultation.

2. Delivery scheduling

Scheduling follows a simple flow, always initiated after production is complete:

1. 1.

   Completion notice

   Upon completion of production, the atelier contacts the client by WhatsApp or email to inform them that the pieces are ready and available for delivery.

2. 2.

   Client scheduling

   The client chooses their preferred date and period (morning or afternoon), subject to the installation team's availability. Scheduling is confirmed with a minimum of 48 hours notice.

3. 3.

   Confirmation

   The atelier confirms the date and expected arrival time of the team. In the event of unforeseen circumstances on the day, the client is notified as early as possible.

4. 4.

   Delivery and installation

   The team carries out the delivery, installation and final inspection of the pieces on site. Upon completion, the client or their representative signs the delivery receipt.

3. Installation by product

Installation is part of Marengo's service. The execution model varies by product type:

For wallpapers, Marengo coordinates and oversees the process with trusted partner applicators. Responsibility for the quality of execution is shared between the atelier and the partner professional, and any irregularity must be reported to the atelier immediately after installation.

4. Client responsibilities

To ensure delivery and installation proceed without issues, the client is responsible for:

• Ensuring access to the premises on the scheduled date and period — building reception cleared, service lift available, a responsible person present.
• Ensuring the environment is ready to receive the pieces: clean dry walls for wallpapers, clear windows and tracks for curtains, clean unobstructed floor for rugs.
• Ensuring a power outlet is available near the team's work area.
• Notifying the atelier with at least 48 hours notice of any need to reschedule. Cancellations with less than 24 hours notice may incur a call-out fee.

5. Receipt and inspection

Upon completion of installation, we recommend the client inspect the pieces before signing the delivery receipt:

• Check that the dimensions of the pieces match those specified in the approved quote.
• Inspect finishes, seams, fixings and the operation of systems (tracks, blinds, controls).
• Record any irregularity on the delivery receipt itself or notify the atelier in writing (WhatsApp or email) within 48 hours of installation.

Signing the delivery receipt without reservations indicates that the pieces were delivered and installed as specified. Irregularities identified after this period are assessed on a case-by-case basis and may not be covered by the warranty.

6. Rescheduling and non-attendance

• Rescheduling requested by the client with more than 48 hours notice is carried out at no additional cost, subject to team availability.
• Rescheduling requested with less than 24 hours notice may be subject to a call-out fee, communicated to the client in advance.
• In the event of client non-attendance on the scheduled date without prior notice, the new visit will be charged in full as a standalone visit, to be quoted by the atelier.

7. Irregularities and rework

If manufacturing or installation irregularities are identified after delivery:

• Notify the atelier in writing (WhatsApp or email contato@marengodecor.com.br) within 48 hours of installation, with a description and photographic record of the irregularity.
• The atelier will assess the occurrence and, if a manufacturing defect or installation error is confirmed, will carry out the rework at no additional cost in the shortest possible time.
• Irregularities arising from improper use, incorrect washing or third-party intervention after delivery are not covered by free rework. Refer to the Care Guide for care and conservation instructions.

8. Contact

For scheduling, questions or reporting irregularities:

• Email: contato@marengodecor.com.br
• WhatsApp Business: available at marengodecor.com.br
• Showroom: R. Prof. João de Oliveira Torres, 330 — Vila Regente Feijó, São Paulo - SP, Brazil